Cancellation & Exchange

Effective Date: November 6, 2026

 

Cancellations

Order cancellations and shipping information updates can be requested within 12 hours of successfully placing the order. After this time, requests may not be possible if production or shipping has already begun. Product modifications or size changes are not supported.

To request a cancellation or a shipping information update, please email support@foxjersey.com with your order number and the changes you would like to make.

 

Exchanges

Standard (non-customized) items: You may request an exchange for a different size within 30 days of receiving your order. Items must be unworn, unwashed, and have the original tags and packaging attached. Return shipping costs for size exchanges are the customer's responsibility.

Customized and personalized items: We do not accept exchanges for reasons such as change of mind, wrong size, personal preference, or customer input errors. Replacements or refunds are only available when the item arrives defective, damaged, or incorrect due to a manufacturing, printing, or shipping error on our side.

To request an exchange, please email support@foxjersey.com with your order number, the reason for your request, and clear photos or videos showing the issue where applicable. Please do not send any item back before your request has been approved by email.

Customers in the United Kingdom, Canada, and Australia keep their statutory consumer rights, as described in our Return & Refund Policy, which also covers return shipping costs and refunds.